Publishing Assistant Happiness Guarantee
When you purchase a manuscript credit with Publishing.ai, we want you to know we have your back. If the quality of your manuscript isn’t where you want it to be, we will work with you until it is.
Your Responsibilities as a Publisher
Our software team has interviewed hundreds of students, coaches, and publishers during the development of the Publishing Assistant, and one thing is clear - the publisher needs to be fully vested in the manuscript's success. That means you must ensure you have taken full advantage of our courses, training, coaching, and help videos. Before contacting our support team, please make sure:
You agree that you have utilized the resources given and taken action on the training inside AI Publishing Academy.
You have watched all training videos in the software before starting each phase of the Publishing Assistant process.
Your book topic/title has passed the Proof of Concept process.
You have entered all the necessary information in all fields at each step.
You have reviewed the generated output and edited it with your content.
What You Can Expect
If you have gone through all of the responsibilities as a publisher, and you’re still not satisfied with the results, our support team will:
Ensure you have access to and have reviewed all relevant educational materials for creating your manuscript.
Review the information you provided to the Publishing Assistant and analyze the output.
Compare the quality of the manuscript against your feedback.
Provide additional insights, education, or tips on improving your manuscript.
If all other steps do not produce a manuscript that makes you 100% happy, our team may offer you an additional free manuscript credit to try again.
Manuscript FAQ
Is the AI-generated manuscript ready for publishing?
Answer: The manuscript is ready for editing, not immediate publishing.
What This Means:
AI manuscripts provide an incredible foundation but are not finished products
Do not immediately upload to Amazon or other platforms
The manuscript requires human editing and refinement
Required Next Steps:
Read the entire manuscript thoroughly
Make smart edits to improve quality and consistency
Address AI limitations:
Fix instances of repetition or contradiction
Adjust tone and style to match human writing
Flesh out or correct factual details
Ensure consistency throughout
Final Result
The manuscript provides 90% of your work as an efficient first draft
With proper editing effort, you will have a polished book that shines
I'm not happy with the output. What do I do?
Answer: We are confident most outputs will be interesting, well-written, and usable with proper editing.
Self-Service Solutions
Use ChatGPT to rewrite specific sections
Perform targeted editing on problematic areas
Apply the editing guidelines mentioned above
When to Contact Support
Contact [email protected] or use the chat widget on the bottom right corner of the page for technical deficiencies. Technical Issues that qualify for support:
Missing chapters in the generated manuscript
Repeated chapters (duplicate content)
Credit used but no manuscript generated
One or more chapters clearly unrelated to the topic
Support Contact Requirements
When contacting support, you will be asked for:
Basic information to confirm the technical issue
Details for bug report creation for our development team
Verification that you completed all publisher responsibilities