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Happiness Guarantee

This articles outlines the responsibilities and expectations of a publisher.

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Written by Publishing.com
Updated over a month ago

Publishing Assistant Happiness Guarantee

When you purchase a manuscript credit with Publishing.ai, we want you to know we have your back. If the quality of your manuscript isn’t where you want it to be, we will work with you until it is.

Your Responsibilities as a Publisher

Our software team has interviewed hundreds of students, coaches, and publishers during the development of the Publishing Assistant, and one thing is clear - the publisher needs to be fully vested in the manuscript's success. That means you must ensure you have taken full advantage of our courses, training, coaching, and help videos. Before contacting our support team, please make sure:

  • You agree that you have utilized the resources given and taken action on the training inside AI Publishing Academy.

  • You have watched all training videos in the software before starting each phase of the Publishing Assistant process.

  • Your book topic/title has passed the Proof of Concept process.

  • You have entered all the necessary information in all fields at each step.

  • You have reviewed the generated output and edited it with your content.

What You Can Expect

If you have gone through all of the responsibilities as a publisher, and you’re still not satisfied with the results, our support team will:

  • Ensure you have access to and have reviewed all relevant educational materials for creating your manuscript.

  • Review the information you provided to the Publishing Assistant and analyze the output.

  • Compare the quality of the manuscript against your feedback.

  • Provide additional insights, education, or tips on improving your manuscript.

  • If all other steps do not produce a manuscript that makes you 100% happy, our team may offer you an additional free manuscript credit to try again.


Manuscript FAQ

Is the AI-generated manuscript ready for publishing?

Answer: The manuscript is ready for editing, not immediate publishing.

What This Means:

  • AI manuscripts provide an incredible foundation but are not finished products

  • Do not immediately upload to Amazon or other platforms

  • The manuscript requires human editing and refinement

Required Next Steps:

  1. Read the entire manuscript thoroughly

  2. Make smart edits to improve quality and consistency

  3. Address AI limitations:

    1. Fix instances of repetition or contradiction

    2. Adjust tone and style to match human writing

    3. Flesh out or correct factual details

    4. Ensure consistency throughout​

Final Result

  • The manuscript provides 90% of your work as an efficient first draft

  • With proper editing effort, you will have a polished book that shines

I'm not happy with the output. What do I do?

Answer: We are confident most outputs will be interesting, well-written, and usable with proper editing.

Self-Service Solutions

  • Use ChatGPT to rewrite specific sections

  • Perform targeted editing on problematic areas

  • Apply the editing guidelines mentioned above

When to Contact Support

Contact [email protected] or use the chat widget on the bottom right corner of the page for technical deficiencies. Technical Issues that qualify for support:

  • Missing chapters in the generated manuscript

  • Repeated chapters (duplicate content)

  • Credit used but no manuscript generated

  • One or more chapters clearly unrelated to the topic

Support Contact Requirements

When contacting support, you will be asked for:

  • Basic information to confirm the technical issue

  • Details for bug report creation for our development team

  • Verification that you completed all publisher responsibilities

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