If you encounter any technical issues (bugs) while utilizing our software, please send the details across to our team.
Our goal is to continue to improve our software and we rely on valuable inputs from our active users to ensure that we can spot, and resolve issues as they occur.
Follow the steps below to report a bug:
Reporting a Bug
First, please gather the following data:
What feature were you trying to use?
What is the issue you are having?
What browser are you using?
If you can send a screenshot or video of the issue, please do so.
Next, contact support at [email protected] or through the widget in the Get Help button, and provide us with the above information.
Your message will be received and reviewed for triage, and we will communicate updates to you and help resolve the reported bug.
While some bugs will be fixed almost immediately, others may take much longer. The development team must log, test, and triage all issues. Thank you again for writing in, and we appreciate your patience as we improve things. You can ask support for updates on any bugs you are experiencing if we cannot solve them immediately.