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How To Report a Bug

This article gives an overview of reporting a bug.

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Written by Publishing.com
Updated over a month ago

Follow the steps below to report a bug:

Reporting a Bug

  1. First, please gather the following data:

    1. What feature were you trying to use?

    2. What is the issue you are having?

    3. What browser are you using?

    4. If you can send a screenshot or video of the issue, please do so!

  2. Next, contact support at [email protected] or through the widget in the Get Help button, and provide them with the above information.​

  3. Your message will be received and reviewed by Support for triage, and they will communicate updates to you and help resolve the reported bug!
    ​

While some bugs will be fixed almost immediately, others may take much longer. The development team must log, test, and triage all issues. Thank you again for writing in, and we appreciate your patience as we improve things. You can ask support for updates on any bugs you are experiencing if they cannot solve them immediately.

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