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How To Report a Bug

Find out how to report a bug within the software

Publishing.com avatar
Written by Publishing.com
Updated over a month ago

Overview

This article explains how to report technical issues (bugs) within our software.

Our goal is to continuously improve our software through valuable feedback from active users. User reports help us identify and resolve issues quickly and effectively.

Information to Gather Before Reporting

Before contacting support, please collect the following details about the bug:

  • Feature in use: What specific feature were you trying to use when the issue occurred?

  • Issue description: What exactly is the problem you are experiencing?

  • Browser information: Which web browser are you using?

  • Visual evidence: Screenshots or videos of the issue (if possible)


How to Report a Bug

Follow these steps to report a bug to our support team:

Step 1: Gather Required Information

Collect all the information listed in the section above.

Step 2: Contact Support

Choose one of these methods to reach our support team:

  • Email: Send details to [email protected]

  • Help Widget: Use the Get Help button within the software

Step 3: Provide Complete Details

Include all gathered information in your message to ensure our team can properly investigate the issue.


What Happens After You Report

Initial Response

  1. Your message will be received by our support team

  2. The report will be reviewed and triaged

  3. We will communicate updates directly to you

Resolution Process

Our development team follows this process for all reported bugs:

  • Logging: Document the issue in our system

  • Testing: Reproduce and analyze the problem

  • Triaging: Prioritize based on severity and impact

  • Resolution: Implement and deploy the fix

Timeline Expectations

Bug resolution times vary based on complexity and severity:

  • Simple bugs: May be fixed almost immediately

  • Complex bugs: May require extended development time

Getting Updates

  • You can contact support for status updates on any reported bugs

  • We will proactively communicate significant developments

  • Thank you for your patience as we work to improve the software

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