Overview
This article explains how to report technical issues (bugs) within our software.
Our goal is to continuously improve our software through valuable feedback from active users. User reports help us identify and resolve issues quickly and effectively.
Information to Gather Before Reporting
Before contacting support, please collect the following details about the bug:
Feature in use: What specific feature were you trying to use when the issue occurred?
Issue description: What exactly is the problem you are experiencing?
Browser information: Which web browser are you using?
Visual evidence: Screenshots or videos of the issue (if possible)
How to Report a Bug
Follow these steps to report a bug to our support team:
Step 1: Gather Required Information
Collect all the information listed in the section above.
Step 2: Contact Support
Choose one of these methods to reach our support team:
Email: Send details to [email protected]
Help Widget: Use the Get Help button within the software
Step 3: Provide Complete Details
Include all gathered information in your message to ensure our team can properly investigate the issue.
What Happens After You Report
Initial Response
Your message will be received by our support team
The report will be reviewed and triaged
We will communicate updates directly to you
Resolution Process
Our development team follows this process for all reported bugs:
Logging: Document the issue in our system
Testing: Reproduce and analyze the problem
Triaging: Prioritize based on severity and impact
Resolution: Implement and deploy the fix
Timeline Expectations
Bug resolution times vary based on complexity and severity:
Simple bugs: May be fixed almost immediately
Complex bugs: May require extended development time
Getting Updates
You can contact support for status updates on any reported bugs
We will proactively communicate significant developments
Thank you for your patience as we work to improve the software