What do I do if ACX is taking forever to approve my audiobook?
ACX has increased its time estimates for the audiobook review process. If your book has passed 90 business days, contact ACX customer support. The phone support team is usually more helpful than the email support.
What would I do if ACX told me there were errors in my book's audio files?
ACX also notified the narrator. Follow up with the narrator, let them know what the problem is, and ensure they fix it.
How do I cancel a contract with my narrator?
Contact ACX support, and they will help you.
Should I stay exclusive with ACX or go wide with other distributors?
Stay with ACX because Audible has by far the largest market share of any audiobook platform.
Do I get paid for redeemed promo codes?
No.
How do I generate more promo codes?
Go to the promo codes tab on the sales dashboard and click the button that says ‘get promo codes’. Next, scroll to the bottom and click ‘Request more promo codes’. Note - Once your book has achieved 10 Promo Code redemptions and has made 100 qualified sales across your catalog, you may request 25 more codes, up to 50 per title per marketplace.
How do I pay the narrator?
Usually through PayPal. Classify your payment as “for a business or service” to protect payment if a problem arises. You can also use whatever other online payment processor you both agree to.
How do I send the finished manuscript to the narrator?
You will send them your finished manuscript through ACX’s website. Follow the audiobook production page prompts once you have signed a contract with a narrator.