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ACX FAQs

This article provides answers to frequently asked questions about ACX, promo codes, and audiobook production and distribution.

Landon avatar
Written by Landon
Updated over 2 weeks ago

Audiobook Review and Approval

What do I do if ACX is taking forever to approve my audiobook?

Answer:

ACX has increased its time estimates for the audiobook review process.

Action Required:

  • If your book has passed 90 business days in review, contact ACX customer support directly

  • They will help expedite or provide status updates on your submission

Audio File Issues

What should I do if ACX reports errors in my book's audio files?

Answer:

When ACX identifies audio file errors, they notify both you and your narrator.

Steps to resolve:

  1. Contact your narrator immediately

  2. Share the specific error details provided by ACX

  3. Work collaboratively with the narrator to fix the identified issues

  4. Resubmit the corrected files through ACX

Narrator Contracts and Management

How do I cancel a contract with my narrator?

Answer:

Process:

  • Contact ACX support directly

  • They will guide you through the contract cancellation process

  • Follow their specific instructions to ensure proper termination

How do I send the finished manuscript to the narrator?

Answer:

Delivery Method:

  • Send your finished manuscript through the ACX website exclusively

  • Navigate to the audiobook production page

  • Follow the prompts after signing a contract with your narrator

  • Complete all required steps in the ACX production workflow

Distribution Strategy

Should I stay exclusive with ACX or distribute through other platforms?

Answer:

Recommendation: Stay exclusive with ACX.

Reasoning:

  • Audible has the largest market share of any audiobook platform

  • Exclusive distribution typically provides better promotional opportunities

  • Market dominance makes ACX the most profitable single platform choice

Promo Codes

Do I get paid for redeemed promo codes?

Answer: No, you do not receive payment for redeemed promo codes.

How do I generate more promo codes?

Answer:

Step-by-step process:

  1. Go to the promo codes tab on your sales dashboard

  2. Click the button labeled "get promo codes"

  3. Scroll to the bottom of the page

  4. Click "Request more promo codes"

Important Requirements:

  • Your book must achieve 10 promo code redemptions

  • You must have 100 qualified sales across your entire catalog

  • Once requirements are met, you can request 25 additional codes

  • Maximum limit: 50 codes per title per marketplace

Reference: For detailed qualification criteria, see ACX help article: https://audible-acx.custhelp.com/app/answers/detail/a_id/10038

Payment Processing

How do I pay the narrator?

Recommended Method: PayPal

Payment Setup:

  • Classify your payment as "for a business or service"

  • This classification provides payment protection if issues arise

  • Alternative: Use any other online payment processor both parties agree to

Best Practice: Ensure both parties agree on the payment method before starting production.

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