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How To Ask a Question or Get Help

This Article will show you how to ask a question and how to get help.

Landon avatar
Written by Landon
Updated over a week ago

Overview

As a member of the AI Publishing Academy (AIA), you have access to multiple support resources to get your questions answered quickly and effectively.

This guide explains how to identify your question type and use the appropriate support channel for the fastest resolution.

Question Categories

All member questions fall into two main categories:

  • Customer Support/Service Related Questions

  • Coaching Related Questions

Understanding which category your question falls into will help you get the right support from the right team.

What Are Customer Support Questions?

Customer support questions are non-publishing-related inquiries that include:

  • Enrollment issues

  • Billing questions

  • Course access problems

  • Technical issues

  • General program use inquiries

How to Get Customer Support

Method: Use the chat widget on your AIA dashboard

Steps:

  1. Log into your AIA dashboard

  2. Look for the chat widget on the bottom right of your screen

  3. Click the chat widget to open it

  4. Send your message directly through the chat

  5. Wait for a support team response

What Are Coaching Questions?

Coaching questions are publishing and coaching-related inquiries about course content, strategies, and implementation.

Available Resources for Coaching Questions

You have three resources available for coaching support:

Resource 1: FAQ Area

When to use: Check here first for common questions

Steps:

  1. Visit the FAQ area

  2. Search for your topic or browse categories

  3. Review existing answers before asking elsewhere

Resource 2: AIA Private Facebook Community

When to use: For community discussion and peer support

What you get:

  • Answers from community managers

  • Input from fellow students

  • Collaborative problem-solving

Steps to join:

  1. Visit: https://web.facebook.com/groups/audiobookimpactacademy

  2. Answer all screening questions

  3. Agree to the group rules

  4. List your AIA payment email (required for system verification)

  5. Have or upload a Facebook profile photo

  6. Wait for approval

  7. Post your publishing-related questions

Resource 3: Live Weekly Q&A Calls

When to use: For detailed questions requiring expert coaching input

Steps to submit questions:

  1. Log into your dashboard

  2. Locate the "Live Weekly Q&A calls" section on the right side

  3. Click "Ask it Here"

  4. Fill in the question submission form completely

  5. Click "Submit"

  6. Your question will be answered on the next Q&A call

Important notes:

  • Questions are answered during live calls

  • If you cannot attend live, watch the recording later

  • All recordings contain your submitted questions and answers

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