What is this FTC investigation about?
We understand you may have seen reports about an FTC investigation involving our company. While we cannot share specific details due to the ongoing nature of the inquiry, we are cooperating fully with the FTC and are committed to addressing their concerns.
Does this mean your company did something wrong?
An FTC investigation does not mean that our company has done anything wrong. It is part of their review of business practices to ensure they comply with applicable laws and regulations. We are confident in the integrity of our practices and remain focused on serving our students.
How will this affect me as a student?
This investigation does not impact our ability to provide you with the products and services you rely on. Our team is dedicated to maintaining the same high level of support and service you’ve come to expect from us.
Are my purchases or subscriptions safe?
Yes, absolutely. All purchases, subscriptions, and services are secure, and this investigation has not affected our operations.
What changes will the company make because of this?
As part of our commitment to continuous improvement, we review our practices regularly to ensure we meet and exceed regulatory requirements. If any changes are recommended or necessary, we communicate those with our students.
Should I be concerned about my data or privacy?
Your data and privacy are extremely important to us. This investigation is not related to data security or privacy issues. We continue to follow strict protocols to protect your information.
Will this affect my ability to get support?
No, as always, our student support team is here to assist you. If you have any questions or concerns, please don’t hesitate to contact us directly.
I’ve read conflicting reports online. Who should I believe?
We understand how confusing and frustrating conflicting reports can be. While we can’t control external narratives, we encourage you to reach out to us directly for the most accurate and up-to-date information.
How long will this investigation take?
We don’t have a specific timeline, as this is up to the FTC’s process. Our focus remains on operating our business and serving our students without interruption.
Publishing.com FTC FAQ
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Written by John Bushnell
Updated over a month ago